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grabyourcontentteamAsked on March 16, 2021 at 12:32 PM
Good morning,
My name is Kayla Moore. I recently published a form and received payment for for my service through paypal, but I never got the submission notification via email or customer answers in my Jotform dashboard. Can you assist me with getting this information or will my customer have to resubmit it?
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Basil JotForm SupportReplied on March 16, 2021 at 5:44 PM
Hi,
The submissions are appearing in your account's pending payments.
Please enable IPN in your PayPal settings:
https://www.jotform.com/help/276-how-to-enable-ipn-on-your-paypal-account
I believe that should fix the issue.
Relevant article: https://www.jotform.com/help/272-paypal-incomplete-payments-faq
Please let us know if the issue still persists.
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