Box app authenticating doesn't work

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    born
    Asked on December 01, 2013 at 10:38 AM

    Trying to authenticate my Box account using the app but it wont let me?

    Using the integration wizard and filling in the info it goes back to the app but when pressing NEXT it gives an error.

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    Jeanette
    Answered on December 01, 2013 at 11:13 AM

    Can you please try using your google account? it worked right on my end. Clearing your browser's cache and cookies should also work

    Let us know if the issue persist in your end

  • Profile Image
    born
    Answered on December 01, 2013 at 11:17 AM

    Using my google account, in what way?

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    jonathan
    Answered on December 01, 2013 at 02:12 PM

    Hi,

    My colleague must have meant using google browser.

    I did check and test on my end, and the Box integration seems to be fine at this time.

    From what have gather so far, the only means for the authentication to fail, is if the required credentials are not correct.

    Below are the images when I tested and was able to authenticate and integrate to Box.com properly.

     

     

     

    Can please try again. If available, you should also try using Google browser.

    Pleae inform us if the issue still persists.

    Thanks.