Filled PDF not sending as email attachment

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    mikaeldorval
    Asked on March 16, 2021 at 07:55 PM

    Hi, I'm using a a form which fills out a pdf that is supposed to be sent out as an attachment to every email notifications. For some reasons that I don't know the last form submitted didn't send the filled pdf in the email as an attachment. I need to find this PDF now but I don't know where to look and I don't want this happening again.

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    KrisLei
    Answered on March 17, 2021 at 02:56 AM

    Hello,

    I have checked and cloned your form, and I can see that it is configured correctly to send the original PDF form as an attachment on the email notification. I have also made a test submission on the cloned version, and I was able to receive the attachment:

    1615964004_6051a7644fa8d_Screenshot_0317

    May we request for the submission ID wherein you didn't receive the attachment on the email notification? For reference: where-to-find-the-submission-id to take a closer look at the issue? If the form is also embedded on a website, please provide us the URL where it located, and can we make a test submission and use your form to investigate it further?

    Thank you. Looking forward to your response.

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    mikaeldorval
    Answered on March 17, 2021 at 12:22 PM
    This is the submission ID: 4917469194412401615. The PDF was sent on the first submission but it didn’t in the edited notification email. The edited notification email with the edited PDF is the most important for us.
    ...
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    Amin_N
    Answered on March 17, 2021 at 05:31 PM

    Hi again,

    Kindly note that I've checked your form settings and didn't replicate the issue on a cloned form.

    Can you please authorize us to test-submit your form so we can further investigate?

    We're patiently waiting for your response.