Video upload form does not accept videos from Samsung devices

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    Asked on March 16, 2021 at 09:40 PM

    Good Day Team,

    I have used the video upload template form and I am getting feedback saying they cannot upload videos taken by Samsung phones. Is there any particular extension which I need to add. Can I not make the form accept all formats?

    Thank you!

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    Answered on March 17, 2021 at 04:26 AM

    There should not be any restriction on the file types and also the device type. It should work across all devices.

    You can edit the file upload field on the form and add all required file types:

    Currently, on your form, there are no file types added. There is just an asterisk * symbol - so it should accept all file types:


    Could you let us know what was the file extension of the video that was uploaded when this error occurred?

    Also, have you embedded this form? If yes, please let us know the web page URL.

    We need to troubleshoot this further. Hence please let us know this information.