What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Please review my account to see if I will meet the requirements of a free account with the current status and forms created?

    Asked by hrupertjr on December 01, 2013 at 06:50 PM
    If I request that my account go back to the free account until business increases,
    will I still be under the requirements to continue with the free account.
    Please advise.
    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on December 01, 2013 at 09:11 PM


    Yes, your current limits are safe for downgrade to a free account. Would you like us to cancel your subscription and switched your account to free? Let us know.

    You should be able to continue with the free account without any loss of data and forms. It shouldn't be a problem.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by jonathan on December 02, 2013 at 04:56 AM


    If you have responded to this thread via your e-mail, I would like to inform you that your latest message did not reach us.

    Please click on this link to send us your message again.