I have paid for an account, but still showing as starter

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    Adeel Qurashi 
    Asked on March 17, 2021 at 09:52 AM

    Can you please resolve my issue asap

    View this thread on browser »


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    Patrick_R
    Answered on March 17, 2021 at 12:59 PM

    Hello Adeel! We've replied to your query on that thread. Please check.

    Thank you!

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    AQ 
    Answered on March 17, 2021 at 08:00 PM

    This is not a browser issue. I have used three different browsers and two different logins and this problem persists.

    Please resolve asap.

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    Patrick_R
    Answered on March 18, 2021 at 12:37 AM

    Hello Adeel! It seems that you're referring to this ticket: https://www.jotform.com/answers/2963724-bug-sign-in-and-publish

    Regarding your login problem, are you using any VPN service?

    Also, make sure that you're accessing the Jotform site using the https://eu.jotform.com domain as you're using our EU servers. 

    Regarding the form problem, I currently see only one form under your account, i.e. https://eu.jotform.com/form/210703363085045 and it is working fine at my end. Please paste us the exact URL with which you're facing these issues.

    We'll wait for your response.

    Thank you!