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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Broken links for uploaded files

    Asked by Wtfuck on December 02, 2013 at 08:16 AM


    I have 2 different form and both have problem to download file

    I can't loose my time with problem like that because in december i have lots of soumission



    Find me a solution please


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    JotForm Support Manager

    Answered by Jeanette on December 02, 2013 at 12:22 PM

    I understand your concerns. I've escalated this to our developers. You should get an update here. I cannot give you an ETA as the developers are very busy with other prioritized tasks, but hopefully this should get resolved soon


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    JotForm Support

    Answered by liyam on December 05, 2013 at 12:23 PM

    We apologize for this, Wtfuck.

    Upon checking the issue, it seems that there was a failure of upload of the files from these users.  The only solution for this is to contact the uploaders of these files and request for the files again. 

    Please do let us know if you have other questions or concerns.