What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems with editing Text box with 'Edit HTML' button on right hand side of Text box

    Asked by vday on December 02, 2013 at 08:39 AM


    Is there an issue with using the 'Edit HTML' orange button on right hand side of Text box?


    I've been trying for last hour but it keeps saying 'please wait' as a message when I click on 'Edit HTML'. I don't want to use the Properties button to edit the message text in the Text Box as I need the text editor to modify my text.


    The 'Edit HTML' button seems to not be working for both my forms.


    And if I click 'Complete' orange button on right hand side of Text box after opening the Text box through 'Edit HTML', it seems to delete my whole Text box.


    Hope you can let me know when the system's glitch has fix the issue.


    Many thanks

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    JotForm Founder

    Answered by aytekin on December 02, 2013 at 12:28 PM

    We will look into this problem. I was not able to create it by opening your form on your account.

    You can also edit the Text field by double clicking on the text in the middle. Can you try that for now? 

    Also you can try using a different browser. Chrome and Firefox usually work best. 

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    JotForm Support

    Answered by kenneth on December 18, 2013 at 04:11 PM

    Hi, form text tool should be working fine now. Apologize for the the delay and the trouble that have caused you.

    Sorry to inform you that you have to redo whats inside your text tool before. 

    Please reply back to this thread to confirm if the problem is no longer happening after updating your form. If still is, let us know and we will try our best to investigate further. 

    Thanks for your cooperation,