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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Excel download is broken

    Asked by hfscyo on December 02, 2013 at 08:52 AM

    I'm trying to download my submissions as an Excel file and it is not working as of this morning (Dec 2, 2013).

    When I try to open the file in Excel, it tells me "The file format and extension of 'xxxx.xls' don't match. The file could be corrupted or unsafe. Unless you trust its source, don't open it. Do you want to open anyway?"

    If I open anyway, it is garbled data.

    I tried this in both IE 11 and Chrome, same result.

    excel Submissions source format
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    Answered by esteon on December 02, 2013 at 09:03 AM

    Same problem here. All sheets from all forms are messed up with symbols and errors. Hope there's a quick solution.

     

    Many thanks in advance

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    Answered by plik on December 02, 2013 at 09:19 AM

    I am getting the same issue here as well. I am using Office 2010 on Windows 7.

     

    In the meantime, you can access an Excel of your submissions using the Reports area of JotForm.

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    Answered by seinfra on December 02, 2013 at 09:33 AM

    I'm trying to download my submissions as an Excel file and it is not working as of this morning (Dec 2, 2013).

    When I try to open the file in Excel, it tells me "The file format and extension of 'xxxx.xls' don't match. The file could be corrupted or unsafe. Unless you trust its source, don't open it. Do you want to open anyway?"

    If I open anyway, it is garbled data.

    I tried this in both IE 11 and Chrome, same result.

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    JotForm Support Manager

    Answered by Jeanette on December 02, 2013 at 11:53 AM

    The Excel problem has been fixed.

    Please accept our apologies for this temporary glitch. Log out and log back in and download again

    Let us know if the problem persist in your side