What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can't open excel or csv file

    Asked by cpmr on December 02, 2013 at 08:56 AM

    Until today there was no problem opening the submissions file related to our form http://form.jotformpro.com/form/30784529872971

    Today the excel file will not open correctly. The dialogue box that opens when the excel programme opens (it's in French so it's a rough English translation) states that the format is different from that specified in the file extension.

    When you click on yes to open the file, the data is all there but not in a legible format.

    Could you help us get back the file?

    In the meantime we're using 'reports' to get a legible excel file

    Thanks in advance

    Page URL:

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 02, 2013 at 11:50 AM

    Excel problem has been fixed. Please accept our apologies for this temporary glitch. Log out and log back in. Let us know if the problem persist