Can't open excel or csv file

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    cpmr
    Asked on December 02, 2013 at 08:56 AM

    Until today there was no problem opening the submissions file related to our form http://form.jotformpro.com/form/30784529872971

    Today the excel file will not open correctly. The dialogue box that opens when the excel programme opens (it's in French so it's a rough English translation) states that the format is different from that specified in the file extension.

    When you click on yes to open the file, the data is all there but not in a legible format.

    Could you help us get back the file?

    In the meantime we're using 'reports' to get a legible excel file

    Thanks in advance

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    Jeanette
    Answered on December 02, 2013 at 11:50 AM

    Excel problem has been fixed. Please accept our apologies for this temporary glitch. Log out and log back in. Let us know if the problem persist