Form notification emails are being sent to us with BLANK PDFs

  • Profile Image
    Jody
    Asked on March 17, 2021 at 01:06 PM

    I have a notification email set up that is sent to us when someone fills out the TAP Unlimited Programming Payment Form, which is located under my Shared With Me forms. The email is set up to include a PDF attachment.

    When we receive the notification emails, the PDFs do not contain ANY data. I have included a screenshot. I see the data correctly when I go into the PDF editor. What is happening, and how do I keep it from happening again?

    Page URL:

    https://www.jotform.com/build/202825982412153

  • Profile Image
    Yuta_J
    Answered on March 17, 2021 at 06:53 PM

    Hello,


    We are sorry for the inconvenience caused. I've cloned your form and did a test submission on my end; however, it seems attached PDF file is displaying correctly on my end. Do you currently have this same issue when you receive notification emails? If so, please let us know which specific submission was affected by this issue.


    1616021635_60528883b59fa_Programming_Pay


    Please also try to clear form cache to see if the issue persists. If you have any questions or concerns, please reach out to us again and let us know.


    Guides:

    How to Clear Your Form Cache?


    Best,