Upload Space Low

  • carlyhardesty
    Asked on March 17, 2021 at 1:46 PM

    Hello! We currently have a BRONZE subscription, and have 10 GB of data.


    I have gone through and downloaded data and deleted half of the submissions I don't need anymore, however it did not grant me more space. I am unable to see "deleted" files to "permanently delete" them and I am at a loss. 1616003171 60524063d3f36 Screenshot 10

    Jotform Thread 2974672 Screenshot
  • Elton Support Team Lead
    Replied on March 17, 2021 at 7:52 PM

    If you have deleted submissions with files attached to them, make sure to delete them in the Trashed Entries too. It would only reflect in your upload space counter after they are deleted in the Trash.

    Here's how to go to Trashed Entries on the Tables (submissions page).

    2020 10 11 016 Screenshot 10

    Full guide: https://www.jotform.com/help/377-how-to-delete-form-submission-data#trashed-entries