What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Notifications - Coming from "JotForm" not User

    Asked by medwards on December 02, 2013 at 10:52 AM

    Email notifications are coming from "JotForm", not the person who is completing the form.  I verified that I have it set correctly.

    http://form.jotformpro.com/form/23123753221947 

    JotForm email email notifications height
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    Answered by robrandtoul on December 02, 2013 at 10:59 AM

    Same here. Look forward to this being fixed swiftly. 

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    JotForm Support Manager

    Answered by Jeanette on December 02, 2013 at 01:23 PM

    To sort this problem and having the submitter as the "FROM" email address, you must follow the guide below .

    Set Email Field as the Notification Sender Email Address with Mandrill

    Let us know if further help is needed

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    Answered by medwards on December 02, 2013 at 01:29 PM

    I am not talking about the "From Sender Email" Address, it is the "From Sender Name" person that is not appearing correctly.

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    Answered by robrandtoul on December 02, 2013 at 01:49 PM
    We mean that emails are arriving in our inbox stating that they are from noreply@formreponse.com rather than the email address belonging to the person who completed the form. To make matters worse, if the error goes unnoticed and we click reply, we receive no bounceback.
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    JotForm Support Manager

    Answered by Jeanette on December 02, 2013 at 03:26 PM

    We have been testing out a new email provider temporarily which caused the From email  problem.

    It should be fixed now. Please accept our apologies for any inconvenience this might have caused to you.