Counseling Center: We need to move our intake process online

  • Keri Onan-Levy
    Asked on March 17, 2021 at 3:04 PM

    Everyone is in different locations. I need to have an intake form that allows for multiple touches by different people in the organization, ending with the Exe Dir assigning a new patient to a therapist

    We already have robust EMR software, so we don't need to make the appointments, just the intake process. Which includes

    1) the ability to put the intake form on hold if the caller needs to call back or while we verify insurance.

    2) The ability to route to a different person, if the conditions require

    3) Once intake is complete, send to Ex Dir to assign to a therapist.

    4) The ability to send Therapist the new client information.


  • roneet
    Replied on March 17, 2021 at 9:38 PM

    Hello Kim,

    You can build an approval workflow to assign the form to different users at different points.

    1616031271 6052ae27bd473  Screenshot 10

    Do you have a free account? If yes, you can try our workflow feature.

    Thanks.

  • Keri Onan-Levy
    Replied on March 17, 2021 at 10:11 PM
    No I do not, i can do that and see how it goes.
    Kim
    *Kimberly C. Sharpe*
    Dir. of Marketing & Operations, Lighthouse of Hope Counseling Center
    p:408.716.8101 | m:415.524.9807 | e:ksharpe@lighthouseofhopecc.org :
    www.lighthouseofhopecc.org | a:1515 Partridge Ave, Sunnyvale CA 94087
    Like us on Facebook: www.facebook.com/LIGHTHOUSEOFHOPECC.
    ...
  • roneet
    Replied on March 17, 2021 at 11:20 PM

    You may find the Approval workflow in the form:

    1616037538 6052c6a21a57a  Screenshot 10

    You may create a free account and test out the features. If you do not find the functionality please let us know we will enable it for you.

    Thanks.