Search not working

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    etusc
    Asked on June 11, 2011 at 02:27 PM

    When I try to do a search for a registration that I know is in there, It gives me a message saying "no forms found for:"  It would be nice to be able to find a form that I need information off of without having to scroll through them all.  I get this message no matter what I search for. 

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    abajan
    Answered on June 11, 2011 at 02:57 PM

    Hi etusc

    There may have been some misunderstanding about what the tool in question can search for. To my knowledge, it can only search for forms by their title (name). It cannot search the body of the forms and it certainly cannot search for submissions. I stated that because I noticed from your screenshot that you were searching for "Emily Barrett" which leads me to believe that you received a submission from her via one of your forms.

    If you do want to search submissions for a particular form, you can go to the "Submissions" page and sort the data (ascending and descending) by clicking on the headers of each field. More precise searches can be carried out if the data is downloaded to excel:


    If you require clarification on anything or would like to know more about a feature of our forms please don't hesitate to ask. Our team will happily offer assistance where we can.

    Incidentally, when I logged into your account to investigate if the search feature was working, I thought I had seen four forms but after loading one of the forms and then returning to the "My Forms" page, I saw just three. When I looked in the trash, there was a fourth form named "Title Me" which I restored in case I had somehow accidentally deleted it. If you had intended that it be deleted, my apologies. Please just delete it again.

    Thanks.


    ~ Wayne

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    etusc
    Answered on June 11, 2011 at 03:02 PM

    thanks for the clarification on your search engine.  

    the form that was deleted was just testing to see how i had apparently created one of my forms as secure, i don't remember making it secure and so i thought i would make another one and i don't see anywhere that it asks if i want to make it secure. 

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    abajan
    Answered on June 11, 2011 at 03:37 PM

    Hi again

    We're always happy to help our users.

    As far as securing the form is concerned, you would need to change the beginning of the the form's URL (the form's URL can be obtained by clicking the "Preview" button) from http to https. Please see this user guide article for comments on the feature.

    Cheers


    ~ Wayne

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    etusc
    Answered on June 14, 2011 at 08:08 AM

    about the search engine.  it seems the only way that searching for a form could even begin to be a useful feature is if you had 100 forms.  it would be much more useful to be able to find specific info within the forms.  downloading to excel is not quite useful either since it creates a new document each time you download.  at this point i don't use it because of that.  i may use it when i have ALL of my submissions in but not before.  

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    abajan
    Answered on June 14, 2011 at 05:54 PM

    Yes, I quite understand. Thanks for the feedback. User feedback helps our developers to better prioritize feature implementation.

    Incidentally, for what it's worth, forms can also be searched by their ID (the string of numbers at the end of their URL) .


    ~ Wayne