What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal option not working

    Asked by LynTreloar on June 22, 2010 at 02:52 AM
    I am having trouble with the PayPal account working via JotForm, when the form is submitted, it tells the customer to contact the owner. What am I doing wrong?
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    JotForm Founder

    Answered by aytekin on June 22, 2010 at 04:12 AM
    Here is the error message your Paypal Form shows:
    We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the "Ask Seller a Question" link on the listing page. When you have the correct email address, payment can be made at www.paypal.com.

    The problem is that the PayPal account you entered is incorrect:

    You should replace your name with your PayPal account email address instead. The email address you enter when you log into your PayPal account.