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    Getting 404 error not found when clicking link to form

    Asked by Urge on June 11, 2011 at 02:38 PM

    Form worked before, I just added a couple of new things and now it errors out - http://www.jotform.com/Urge/wholesale_order_form

    Not Found

    The requested URL "Urge/wholesale_order_form" was not found on this server.

    Can't fingure out why? any help would be great. As I sent the link to all my customers and am going to look bad if it's messed up.

    Page URL:
    http://www.jotform.com/Urge/wholesale_order_form

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    JotForm Support

    Answered by NeilVicente on June 11, 2011 at 05:50 PM

    Hi,

    I can confirm the existence of this issue. This seems to be a bug that was left unnoticed by our developers. With that in mind, I have submitted a report ticket to have this problem taken care of.

    In the meantime, you can use this url instead

    http://www.jotform.com/Urge/wholesale order form

    Yes, that's without the underscores.

    We will have you updated on the status of this report via this thread. Thank you for your patience.


    Neil

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    Answered by Urge on June 11, 2011 at 07:37 PM

    Ok thanks. Just so you know I didn't put the underscores in, it happened automatically when I entered the name.

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    JotForm Support

    Answered by NeilVicente on June 11, 2011 at 09:12 PM

    Yes I do realize that the link with the underscores were provided by the Embed Form wizard when you opted to use a custom URL.

    Like I said I have reported this bug to our higher ups. They should be looking at it as soon as they become available.


    Neil

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    JotForm Support

    Answered by abajan on June 11, 2011 at 09:57 PM

    Hi Urge and Neil

    After running a couple of tests on one of my own forms, here's what I found:

    As was stated before, if (for example) photo form (with a space) is typed into the "Custom URL" box, the wizard creates an invalid link ending in photo_form (with an underscore) but if I type photo_form, the wizard produces the very same link but for some reason this time it's valid! Strange indeed.

    Anyway, I'm sure the developers will get to the bottom of this.


    ~ Wayne

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    JotForm Founder

    Answered by aytekin on June 14, 2011 at 12:22 AM

    Fixed. You did not have underscores in the URL. You had spaces. I changed the URL to this:

    http://www.jotform.com/Urge/wholesale_order_form

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    Answered by Urge on June 14, 2011 at 01:13 AM

    you guys are quick and the support is superior to anyone else. Amazing job, thanks guys!

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    JotForm Support

    Answered by abajan on June 14, 2011 at 02:41 AM

    Thanks very much for the compliment, Urge. It's always good to know when our users are happy with our product and/or service.

    Cheers :)


    ~ Wayne