What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Notifications Are Not Coming Through Correctly.

    Asked by StudioBe on December 02, 2013 at 12:17 PM

    Noticed today that our notifications are not behaving the way they usually do. For instance, its taking hours to receive them and some we are not getting at all. Also, the “From” field now just says “JotForm” instead of the field we chose when setting up the notification. I already cleared my cash and have all the jotform servers white listed with our ISP. Is this a known problem today? Thanks!

    JotForm problem thanks
  • Profile Image

    Answered by pauldrake@blueyonder.co.uk on December 02, 2013 at 12:39 PM

    Same issues with us. Please advise Jotform.

  • Profile Image

    Answered by Leesdrugsrx on December 02, 2013 at 12:42 PM

    Same here. I hope this is short lived.

  • Profile Image

    Answered by pauldrake@blueyonder.co.uk on December 02, 2013 at 12:55 PM

    Looks like problem solved. Not sure what the issue was but thanks for fixing.

  • Profile Image
    JotForm Founder

    Answered by aytekin on December 02, 2013 at 03:19 PM

    Sorry about that. We were testing a backup email provider temporarily today. The issue is fixed and should not happen again.