Incomplete values error when submitting form with an appointment field

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    gilroymiller
    Asked on March 17, 2021 at 05:49 PM

    Our customers are receiving the MESSAGE:

    Incomplete Values Sorry, the selected slot on To shop by 30-minute appointments, please select your time. is unavailable now ... please go back and fix the problem(s)

    1- the time slots ARE available

    2- the 'go back' link doesn't go back anywhere

    3- the form has worked properly for one week ... this problem came up in the last 24 hours.

    We have had to suspend operation until this gets fixed ... any suggestions.

    Here is my form: https://form.jotform.com/210674836315255

    Thanks for the help.


    Screenshot
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    JohnRex
    Answered on March 17, 2021 at 11:57 PM

    I tried cloning your form and made test submissions, however, I can't replicate the issue on my end. Here's a recording of my test:

    1616039717_6052cf258e547_appointment.gif

    As you can see, I was able to submit it with no issues. Can you make a test on this form, please?

    https://form.jotform.com/210759338839974

    Let us know if you experience an error when submitting it. Also, allow us to make a test submission on your form as well and we'll see if we can reproduce the error here.

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    gilroymiller
    Answered on March 18, 2021 at 12:11 AM
    Yes please go ahead make a test submission on our form.
    ...
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    JohnRex
    Answered on March 18, 2021 at 03:54 AM

    Thank you. I tried making a test submission to your form - I wasn't able to reproduce the problem:

    1616054024_60530708cc5f1_appointment2.gi

    Can you check the submission on your end?