Why are some of my clients getting a message that says no such account exists?

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    lapolla427
    Asked on March 17, 2021 at 08:38 PM

    Hi… Once my clients try to check out… They say no such PayPal account exist even if they don’t have PayPal. Can you help? Thanks so much!

  • Profile Image
    tommy
    Answered on March 18, 2021 at 03:14 AM

    Hello,

    As per your request, I have checked your form and notice you did not integrate with PayPal Standard Integration. Without a payment gateway, your customers cannot submit your form.

    To integrate PayPal payment gateway

    1- Click on the Paypal Integration settings

    2- Enter your PayPal credentials and click on the Continue button

    1616051336_6052fc884495c_

    For further information, you can check our user guide below;

    https://www.jotform.com/help/391-how-to-integrate-form-with-paypal-personal

    If you require any further assistance feel free to let us know.

  • Profile Image
    tommy
    Answered on March 19, 2021 at 03:02 AM

    Hello,

    Jotform will never charge you extra transaction fees for accepting money through your forms. However, PayPal payment gateway has its own transaction fee. This might the reason for the cut.

    Here you can check the Paypal Standard gateway transaction fees below;

    1616137136_60544bb0317eb_

    For further information, you can check our Payment Gateways Comparison Chart below;

    https://www.jotform.com/online-payments/compare/

    If you require any further assistance feel free to let us know.