I created some forms some months ago (not encryted) and now they are asking for a Key that I never set up.

  • jpmadvice
    Asked on March 17, 2021 at 9:17 PM


  • jherwin
    Replied on March 18, 2021 at 3:42 AM

    I checked all the forms in your account and the form encryption is enabled (see screenshot below). That means, all your forms are encrypted and a private key is needed to decrypt the responses.
    1616053282 60530422ed933 encryption Screenshot 10
    Please check this guide to know more about form encryption: Encrypted-forms-and-how-to-use-them