Urgent concern form missing

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    Dr Joy Lan Marie Magbanua 
    Asked on March 17, 2021 at 10:40 PM

    My patients data sheet form is missing! 1616035185_6052bd71c9e0f_4190BA9F-DA72-4

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    Answered on March 18, 2021 at 04:29 AM

    Are you using the Jotform Health app to view your account?

    I checked your account from our back end and can see the Patient Data sheet form, but only from the back end.

    Since your account is HIPAA enabled, we are unable to log in and check inside your account.

    Please log into your account using a web browser and check if the Patients Data sheet form is lying in the Trash folder or the Archive folder. You can see these folders on your My forms page:


    After that, if using the Jotform Health app, please update the app to the latest version, log in and check.

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    Answered on March 19, 2021 at 01:50 AM

    why cant i edit the submission?

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    Answered on March 19, 2021 at 03:18 AM

    Were you able to access the Patient Datasheet form?

    Are you editing the submission from the Jotform Health app or from the web browser in your account?

    Please log in to your Jotform account using an incognito web browser window and check if you can edit the submission: https://www.jotform.com/help/325-how-to-edit-submissions-made-on-your-forms?