Auto-confirmation email

  • Profile Image
    Karena_karena
    Asked on March 17, 2021 at 10:51 PM

    Hi,

    I have set up a jotform recently for a competition. We set to send them a Autoresponder Email after registration. However, the recent registrants could not receive the auto-sent confirmation email. We have checked with them if they had entered the correct email address or if the email had gone to the junk mail.

    Please let me know how can I fix the problem. Thanks

    Regards,

    Karena

  • Profile Image
    Richie_P
    Answered on March 18, 2021 at 04:55 AM

    Hi Karena, may we know the form URL you're working on so that we can check it out?

    Looking forward for your response.

  • Profile Image
    Karena_karena
    Answered on March 18, 2021 at 05:25 AM
  • Profile Image
    Richie_P
    Answered on March 18, 2021 at 06:47 AM

    I have checked your form and it seems you're using conditions to send the auto responder.

    firefox_GlH3U6UZNY.png

    Please note that if the conditions are not met, the autoresponder email will not be sent.

    Kindly also make sure that the field {input22} has the email address of the recipient.

    Let us know how it goes.