Auto-confirmation email

  • Karena_karena
    Asked on March 17, 2021 at 10:51 PM

    Hi,

    I have set up a jotform recently for a competition. We set to send them a Autoresponder Email after registration. However, the recent registrants could not receive the auto-sent confirmation email. We have checked with them if they had entered the correct email address or if the email had gone to the junk mail.

    Please let me know how can I fix the problem. Thanks

    Regards,

    Karena

  • Richie JotForm Support
    Replied on March 18, 2021 at 4:55 AM

    Hi Karena, may we know the form URL you're working on so that we can check it out?

    Looking forward for your response.

  • Karena_karena
    Replied on March 18, 2021 at 5:25 AM

    Hi Richie,

    1) https://form.jotform.com/210591696944063
    2) https://form.jotform.com/210191343307041

    Thank you.

  • Richie JotForm Support
    Replied on March 18, 2021 at 6:47 AM

    I have checked your form and it seems you're using conditions to send the auto responder.

    firefox GlH3U6UZNY Screenshot 10

    Please note that if the conditions are not met, the autoresponder email will not be sent.

    Kindly also make sure that the field {input22} has the email address of the recipient.

    Let us know how it goes.