What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My email is on your bounce list

    Asked by suemurphy on December 02, 2013 at 02:45 PM

    I am not receiving email notifications from you because my email is on your bounce list.  Can you please correct this?

    Thank you,

    Sue Murphy

     

    Screenshot
    email bounce list bounce email notifications
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 02, 2013 at 03:06 PM
    murfamily05@comcast.net is was the bounce list because Comcast might probably have whitelsted our domains

    Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'imta37.emeryville.ca.mail.c= omcast.net comcast 199.127.232.132 Comcast block for spam. Please see http= ://postmaster.comcast.net/smtp-error-codes.php#BL000000'

    Please have your email service provider  to whitelist the following domains

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com