Delete Account: Please delete my account.

Hello,

in response forum+2973757@jotform.com could you delete this account?

There is no option on the menu

best regards

Hi there!

Thank you for reaching out to us.

I checked your email, and it looks like your account is already deleted. If you want to remove another account, please share its username or a form link that belongs to that account.

We will wait for your response.

Hello,

The account is not deleted, I can still login to it. And I can´t recreate it as an free account.

This account still exists and it is a Account Type: FORM USER

User name: PROJETOS@CPMH.COM.BR

If I try to create a new account it says that it already exists.

There images where not added:

https://drive.google.com/file/d/1DShxJtJun09fU2Dvos0HzgL3Qw0bAP2I/view?usp=sharing

https://drive.google.com/file/d/1WGJR7NYN_KADs0rMkf81GxXy2gmh-1eN/view?usp=sharing

Thank you so much for clarifying the issue.

On further investigation, I figured that there are two accounts with this email P**JE**S@C**H.C**.B*, a guest account and a registered account that is deleted.

The account you are logged in to right now is a guest account. Please note that there is only a one-time sign-in allowed for guest accounts. Every time you try to sign in, a new guest account is created, and the previous one is removed.

PS. The registered account with this email is removed, and you can not create a new account with it.

Feel free to contact us if you need further assistance.

Hello,

So there is no way to create a new account using the e-mail projetos@cpmh.com.br?

I only have this e-mail and I need to edit forms from my company paid account.

what should I do?

Greetings.

Form User account type is created when a form is assigned to you. This means you should be able to use your existing email to create a new regular JotForm account. If you are unable to, we will forward the problem to our Developers.

Thank you for your understanding.