Submit button not working

  • McMahon_Freda
    Asked on March 18, 2021 at 7:33 AM

    Hello

    Please could you see what's wrong with my form?

    https://form.jotform.com/210604373268352

    I click the Submit button but the Thank you page just would not come on, for when I consent, or do not consent, to GDPR requirements.

    Thank you.

    Freda



  • Sigit JotForm Support
    Replied on March 18, 2021 at 9:13 AM

    Greetings,

    I checked that beside page #1 that has the GDPR consent, page #2 has fields that are set to required.

    Please note that when a field is set to required, the form will not submit until the required field is filled.

    1616072300 60534e6c5d557 Screenshot 10

    You can try hide the buttons when the responder doesn't consent. The responder can refresh the page to start over. Remember to click the Save button.

    1616072949 605350f5ae49b Screenshot 21

    1616072592 60534f9005feb Screenshot 32


    If you still want to allow the responder able to submit (in case of I don't give my consent), then you need to set those required fields become unrequired (when submitted, those fields will be blank).

    Don't hide the submit button. And add this conditional logic to un required those fields on page #2.

    1616073150 605351be788db Screenshot 43

    Please give it a try, and let us know if you have further questions.

    Regards.

  • McMahon_Freda
    Replied on March 18, 2021 at 11:05 AM

    Thanks. I have fixed it now with your inputs.

    Now I have a slightly different question, but still on the same form.

    I don't really want an invoice to be generated. I tried to set it up at my Square integration to not generate an invoice, but it still keeps coming up.

    How can I fix it?

    Cos I understand that Square can generate a receipt anyways. So we don't need both an invoice and a receipt

    .


    Thank you.

    Freda

  • Alexander_G
    Replied on March 18, 2021 at 3:11 PM

    Greetings, Freda! 👋

    Thanks for your reply.


    I moved your question to a new thread to avoid confusion.

    Thread: 👉 https://www.jotform.com/answers/2977820


    Soon we will deliver you a reply on your question there.


    Thanks!

    Alex