Submit button not working

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    Asked on March 18, 2021 at 07:33 AM


    Please could you see what's wrong with my form?

    I click the Submit button but the Thank you page just would not come on, for when I consent, or do not consent, to GDPR requirements.

    Thank you.


  • Profile Image
    Answered on March 18, 2021 at 09:13 AM


    I checked that beside page #1 that has the GDPR consent, page #2 has fields that are set to required.

    Please note that when a field is set to required, the form will not submit until the required field is filled.


    You can try hide the buttons when the responder doesn't consent. The responder can refresh the page to start over. Remember to click the Save button.



    If you still want to allow the responder able to submit (in case of I don't give my consent), then you need to set those required fields become unrequired (when submitted, those fields will be blank).

    Don't hide the submit button. And add this conditional logic to un required those fields on page #2.


    Please give it a try, and let us know if you have further questions.


  • Profile Image
    Answered on March 18, 2021 at 11:05 AM

    Thanks. I have fixed it now with your inputs.

    Now I have a slightly different question, but still on the same form.

    I don't really want an invoice to be generated. I tried to set it up at my Square integration to not generate an invoice, but it still keeps coming up.

    How can I fix it?

    Cos I understand that Square can generate a receipt anyways. So we don't need both an invoice and a receipt


    Thank you.


  • Profile Image
    Answered on March 18, 2021 at 03:11 PM

    Greetings, Freda! 👋

    Thanks for your reply.

    I moved your question to a new thread to avoid confusion.

    Thread: 👉

    Soon we will deliver you a reply on your question there.