Submit button not working

  • Profile Image
    McMahon_Freda
    Asked on March 18, 2021 at 07:33 AM

    Hello

    Please could you see what's wrong with my form?

    https://form.jotform.com/210604373268352

    I click the Submit button but the Thank you page just would not come on, for when I consent, or do not consent, to GDPR requirements.

    Thank you.

    Freda



  • Profile Image
    Sigit_W
    Answered on March 18, 2021 at 09:13 AM

    Greetings,

    I checked that beside page #1 that has the GDPR consent, page #2 has fields that are set to required.

    Please note that when a field is set to required, the form will not submit until the required field is filled.

    1616072300_60534e6c5d557_

    You can try hide the buttons when the responder doesn't consent. The responder can refresh the page to start over. Remember to click the Save button.

    1616072949_605350f5ae49b_

    1616072592_60534f9005feb_


    If you still want to allow the responder able to submit (in case of I don't give my consent), then you need to set those required fields become unrequired (when submitted, those fields will be blank).

    Don't hide the submit button. And add this conditional logic to un required those fields on page #2.

    1616073150_605351be788db_

    Please give it a try, and let us know if you have further questions.

    Regards.

  • Profile Image
    McMahon_Freda
    Answered on March 18, 2021 at 11:05 AM

    Thanks. I have fixed it now with your inputs.

    Now I have a slightly different question, but still on the same form.

    I don't really want an invoice to be generated. I tried to set it up at my Square integration to not generate an invoice, but it still keeps coming up.

    How can I fix it?

    Cos I understand that Square can generate a receipt anyways. So we don't need both an invoice and a receipt

    .


    Thank you.

    Freda

  • Profile Image
    Alexander_G
    Answered on March 18, 2021 at 03:11 PM

    Greetings, Freda! 👋

    Thanks for your reply.


    I moved your question to a new thread to avoid confusion.

    Thread: 👉 https://www.jotform.com/answers/2977820


    Soon we will deliver you a reply on your question there.


    Thanks!

    Alex