What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment you had recieved that belong to me.

    Asked by Heather Tidwell on December 02, 2013 at 08:11 PM

    I had been notified by someone who had purchased a gift certificate online that they had not recieved it through email.  When I had checked my email and paypal, I had realized that I indeed had not recieved the payment for the gift certificate, and that somehow the gift certificate was set to pay jotform@support.com on the jotform.  We are completely confused as to how this happened, and need those funds transferred over to us, along with what oather gift certificates that had been paid, including the email account that made those payments, so they can be sent their gift certificates.  Please contact me as soon as possible.  936-539-1772

    Thank You,


    Page URL:

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    JotForm Founder

    Answered by aytekin on December 03, 2013 at 11:05 AM

    The email address jotform@support.com does not belong to us. Maybe one of our supporters were testing your form and just wrote that address to the test the form. 

    You will need to contact support.com to get funds. If there is no such email address paypal will probably refund the payments. 

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    JotForm Founder

    Answered by aytekin on December 03, 2013 at 11:06 AM

    I meant "The email address jotform@support.com does not belong to us."

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    Answered by Heather Tidwell on December 03, 2013 at 03:32 PM

    So I don't contact jotform regarding jotform?  Does support.com own jotform?  I want to know who has taken my money?

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    JotForm Support

    Answered by EltonCris on December 03, 2013 at 09:02 PM


    I've seen your email message regarding this, and we're a little confused since on your email you have support@jotform.com while on your post here it is jotform@support.com. Whichever it is, unfortunately we cannot assist you further with this.

    If the email is support@jotform.com then you might have probably forgotten to changed your Paypal email credential on the Paypal field on your form. As far as I know, support@jotform.com is not registered on Paypal so these payments you mentioned was sent to a dead account/non-existing paypal account. Note that if the payment was sent to an email address that is not registered on Paypal, then the sender can cancel it from the transaction details otherwise, if the transaction remains unclaimed for about 30 days, Paypal will automatically returned the payments to the sender.

    What you can do for now is to contact these users and ask them to cancel the payments on their Paypal account or you can contact Paypal and provide these details. Thank you!