- Heather TidwellAsked on December 02, 2013 at 08:11 PM
I had been notified by someone who had purchased a gift certificate online that they had not recieved it through email. When I had checked my email and paypal, I had realized that I indeed had not recieved the payment for the gift certificate, and that somehow the gift certificate was set to pay email@example.com on the jotform. We are completely confused as to how this happened, and need those funds transferred over to us, along with what oather gift certificates that had been paid, including the email account that made those payments, so they can be sent their gift certificates. Please contact me as soon as possible. 936-539-1772
- JotForm FounderaytekinAnswered on December 03, 2013 at 11:05 AM
The email address firstname.lastname@example.org does not belong to us. Maybe one of our supporters were testing your form and just wrote that address to the test the form.
You will need to contact support.com to get funds. If there is no such email address paypal will probably refund the payments.
- JotForm FounderaytekinAnswered on December 03, 2013 at 11:06 AM
I meant "The email address email@example.com does not belong to us."
- Heather TidwellAnswered on December 03, 2013 at 03:32 PM
So I don't contact jotform regarding jotform? Does support.com own jotform? I want to know who has taken my money?
- JotForm SupportEltonCrisAnswered on December 03, 2013 at 09:02 PM
I've seen your email message regarding this, and we're a little confused since on your email you have firstname.lastname@example.org while on your post here it is email@example.com. Whichever it is, unfortunately we cannot assist you further with this.
If the email is firstname.lastname@example.org then you might have probably forgotten to changed your Paypal email credential on the Paypal field on your form. As far as I know, email@example.com is not registered on Paypal so these payments you mentioned was sent to a dead account/non-existing paypal account. Note that if the payment was sent to an email address that is not registered on Paypal, then the sender can cancel it from the transaction details otherwise, if the transaction remains unclaimed for about 30 days, Paypal will automatically returned the payments to the sender.
What you can do for now is to contact these users and ask them to cancel the payments on their Paypal account or you can contact Paypal and provide these details. Thank you!