Possible data loss

  • Profile Image
    Gihaned
    Asked on March 18, 2021 at 01:43 PM

    Hello,

    I'm curious about some of my data in the following table: https://www.jotform.com/tables/90646451617157

    While I no longer subscribe to a paid plan, I was a paid member when I last downloaded a backup version of table (April 2020). I just realized that the downloaded version just has 500 submissions.

    Can you please check if more data was available on the file and was removed by Jotform? Thanks.

    Gihan.

  • Profile Image
    Kevin_G
    Answered on March 18, 2021 at 07:13 PM

    I can see your account is currently at the 500 submissions limit, unfortunately, we don't have access to the overquota submissions, but you can recover them by upgrading your account.

    if you have any questions, let us know.