Why do I get an error on DL the ZIP file of attachments

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    Isoecol2020
    Asked on March 18, 2021 at 02:26 PM

    Hi - I have been trying to download our abstract attachments in bulk, however, after generating the link for the ZIP file I get this error. Whats going on?


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    JohnRex
    Answered on March 18, 2021 at 08:29 PM

    By default, the Privacy Settings is turned on in your account. This prevents you from downloading any files coming from your Jotform account while you are logged out of it.

    So we suggest logging in first before downloading the link or disable the Privacy Settings.

    Here's a guide on -how-to-unrequire-log-in-to-view-uploaded-files.