Download my forms

  • Profile Image
    CLAIREMCBRIDE
    Asked on March 18, 2021 at 02:48 PM

    I want to know why I am not able to download my forms to word without having to use your website? I thought I paid to create my forms. I've only created one form now my account says I've used 13. Please let me know ASAP If I need to cancel this account.


    Thank you

    Claire M

  • Profile Image
    Lorenz_A
    Answered on March 18, 2021 at 08:48 PM

    Hi there,

    I want to know why I am not able to download my forms to word without having to use your website?

    I'm quite not sure if I understand this query correctly, do you mean to download form submissions to word? If so, that is not possible. Currently, you can only download submissions to CSV, Excel, and PDF.

    Here's a guide: https://www.jotform.com/help/73-how-to-download-form-submissions-as-excel-csv-pdf

    If you are referring to something else, please let us know.

    I thought I paid to create my forms. I've only created one form now my account says I've used 13.

    I've checked your account, and currently, there are 13 active forms on your account.

    1616114362_6053f2baa1f47_My Forms - JotF

    You are Feel free to delete forms that you are not using anymore.

    1616114896_6053f4d0f2a1e_My Forms - JotF

    I hope this helps. Let us know if you need any further assistance.