Download my forms

  • CLAIREMCBRIDE
    Asked on March 18, 2021 at 2:48 PM

    I want to know why I am not able to download my forms to word without having to use your website? I thought I paid to create my forms. I've only created one form now my account says I've used 13. Please let me know ASAP If I need to cancel this account.


    Thank you

    Claire M

  • Lorenz JotForm Support
    Replied on March 18, 2021 at 8:48 PM

    Hi there,

    I want to know why I am not able to download my forms to word without having to use your website?

    I'm quite not sure if I understand this query correctly, do you mean to download form submissions to word? If so, that is not possible. Currently, you can only download submissions to CSV, Excel, and PDF.

    Here's a guide: https://www.jotform.com/help/73-how-to-download-form-submissions-as-excel-csv-pdf

    If you are referring to something else, please let us know.

    I thought I paid to create my forms. I've only created one form now my account says I've used 13.

    I've checked your account, and currently, there are 13 active forms on your account.

    1616114362 6053f2baa1f47 My Forms   JotF Screenshot 10

    You are Feel free to delete forms that you are not using anymore.

    1616114896 6053f4d0f2a1e My Forms   JotF Screenshot 21

    I hope this helps. Let us know if you need any further assistance.