Account over limit after deleting excess submissions

Hi, I've deleted all our submissions and we only have 5 forms. Why is it showing our upload space as being used up? Will new submissions still come in if we don't upgrade our account?

Thank you,

Janna

Please clear the Trash folder of the forms too:

https://www.jotform.com/inbox/80376503169156/trash

Let us know how it goes.

Thanks.

Thank you. This did not work. It still says our space is all used up and our forms have been disabled. Please let me know what else you recommend.

The upload space counter is reset now.

Let us know if you have further questions.

Thanks.

Hello, I'm having the same issue as last year. I just deleted all submissions and emptied the trash. Could you please reset the upload space counter?

Thanks!

Hello FoxChandelierCleaning,

Thanks for reaching out to Jotform Support.

I have recalculated your limits and it's showing that your account is active once again.

Give it a try now and let us know how it goes.