How is all our upload space used up?

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    FoxChandelierCleaning
    Asked on March 18, 2021 at 04:18 PM

    Hi, I've deleted all our submissions and we only have 5 forms. Why is it showing our upload space as being used up? Will new submissions still come in if we don't upgrade our account?

    Thank you,


    Janna

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    roneet
    Answered on March 18, 2021 at 10:51 PM

    Please clear the Trash folder of the forms too:

    https://www.jotform.com/inbox/80376503169156/trash

    Let us know how it goes.

    Thanks.

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    FoxChandelierCleaning
    Answered on March 22, 2021 at 12:11 PM

    Thank you. This did not work. It still says our space is all used up and our forms have been disabled. Please let me know what else you recommend.

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    roneet
    Answered on March 22, 2021 at 01:24 PM

    The upload space counter is reset now.

    Let us know if you have further questions.

    Thanks.