What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I created two forms that I am using on my website, all the form fields have disappeared. Where have they gone?

    Asked by dallasmetropaws on June 11, 2011 at 05:59 PM

    When I log into my JotForm account I can see the two forms, but all the fields and content are missing. Can you please tell me if I should be looking somewhere else. Are you able to restore the form from your files?

    Page URL:
    http://dallasmetropaws.com/newsite1/client-survey/

  • Profile Image
    JotForm Support

    Answered by abajan on June 11, 2011 at 06:39 PM

    Hi dallasmetropaws

    Sorry to be the bearer of bad news but there is definitely a problem with those forms. If it's any consolation, others have reported similar occurences. Here is one such thread.

    I have submitted a ticket for you. Hopefully both forms will be restored ASAP.


    ~ Wayne

  • Profile Image
    JotForm Support

    Answered by abajan on June 11, 2011 at 10:19 PM

    Hi again dallasmetropaws

    Regrettably, I have been reliably informed that restoring your forms will not be possible. Currently your best option is to re-insert the missing fields in those forms. Re-create the fields as best as you can and when you're through, clone the forms in case something like this should happen again, so that you would have a backup template from which to rebuild missing fields.

    Additionally, you may have seen the following warning pop up when attempting to delete fields in a form that has submissions:


    By the same token, questions that were deleted by our system will have the same result: lost data. Therefore it would be prudent to periodically download submissions to your computer as a backup.

    Our apologies for this unfortunate incident.


    ~ Wayne