Inbox: Empty submissions

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    cshatenko
    Asked on March 19, 2021 at 11:37 AM

    Hello, I have created form yesterday and it was working perfect until this morning. Now all the submissions coming in empty! We need this to work today as we are sending this to hundreds of customers tonight.

    Screenshot
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    VincentJay
    Answered on March 19, 2021 at 03:57 PM

    Hello,

    I tested one of my forms and I can see data on my Inbox page.

    1616183797_605501f5102bd_avcd54ss.png

    Just for testing purposes, could you please check your Jotform Tables and see if the submission data are also missing?

    Also, please try using a different internet browser and just see if the issue still persists. We'll wait for your response. Thank you!

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    Darrin_Leboeuf
    Answered on March 19, 2021 at 04:02 PM

    All the data appeared magically (unless you updated it) in about an hour without me doing anything.

    Hope it is not a common issue as I have a power automate updating the spreadsheet in SharePoint with every new submission.

    Prior to submitting this error, I have tested with multiple browsers (Edge, Chrome, Firefox), it produced the same empty submissions. Did all the usual logout/ login, even restarted my pc. But as I sad about an hour later the data showed up by itself.

  • Profile Image
    VincentJay
    Answered on March 19, 2021 at 05:22 PM

    Thank you for updating us.

    Our developers fixed the issue earlier. We are glad that it is now working on your end too. Please contact us again if you need assistance. Thank you!