Remove field in the PDF Document

  • AleeGleibermanPhoto
    Asked on March 19, 2021 at 12:40 PM

    I keep seeing this come up on the form and I am trying to remove it. “If you have decided to ad the photoshoot” We dont offer photobooths so no idea where it came from (maybe the template). I cant find it when I go to look for it it but it keeps showing up when clients fill it out. I’d like to remove that whole paragraph under “groom with mom"

  • Bojan Support Team Lead
    Replied on March 19, 2021 at 12:48 PM

    Greetings.

    I am unable to locate this field on your form. The problem might be in the cache. Please try to use the hard-reload on the page with the form by clicking SHIFT+F5. If that doesn't help, please send us a screenshot of the field you are referring to. You can click here to see how to share images with us.

    Thank you for your cooperation.

  • AleeGleibermanPhoto
    Replied on March 19, 2021 at 12:50 PM

    Hi there, I attached a screenshot in my last email but will attach it to the link you sent over.


    Not sure if its hidden. It showed up in a form a client filled out just yesterday so I know its still in there somewhere.


    Thanks,


    Alee

    1616172605 6054d63dbcbc3 Screen Shot 202 Screenshot 10

  • Elton Support Team Lead
    Replied on March 19, 2021 at 6:11 PM

    You can remove that in your form's PDF Document here https://www.jotform.com/pdf-editor/200565002301132.

    03202021 oWJwWkZltL Screenshot 10

    For your reference, the PDF Editor can be navigated from the top left corner of the page when you are on the form builder. Example:

    03202021 h9mpecZ1Iq Screenshot 21

  • AleeGleibermanPhoto
    Replied on March 22, 2021 at 3:44 PM
    I have tried this and for some reason it only shows up on the edited forms. I cant seem to find it on the main form that I send out. Want to prevent this from happening when I send it out again.
    Thanks
    ...
  • Elton Support Team Lead
    Replied on March 22, 2021 at 5:06 PM

    @AleeGleibermanPhoto

    I checked both your PDF Document and PDF Form and I don't see the mentioned text anymore. You should not be seeing the text in the new submissions you received or when you download the existing submission to PDF.

    If you're referring to the PDF documents that were already downloaded by your users, you need to ask them to download the PDF again. Or you can simply provide them their PDFs after you download them.

    Let us know if you have more questions.