What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notification

    Asked by fcarver on December 03, 2013 at 01:49 PM

    Thanks…I’ll take a look ay your new Widgets


    I just Created two new Forms and sent a test, Nothing Arrived So Far in my email? fredcarver@remax.net


    Here’s the link to one..https://secure.jotform.ca/form/33364776415258

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    JotForm Support

    Answered by EltonCris on December 03, 2013 at 07:47 PM

    Hi there,

    We are truly sorry for the inconveniences caused. I checked your email on the logs and found no error. Can you please check if these messages were not on your bounced list or if they're not filtered with your spam security check? Kindly verify that from your side.

    If the problem still persists, please try to white list Jotform Domains and IPs on your email service provider side. This might resolve the problem. Please refer to this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Let us know if none of these helps so we can investigate this further. Thank you!