PayPal payments not going through

  • elishalovelee123
    Asked on March 19, 2021 at 2:06 PM

    Hello. First off let me say I really have appreciated the ease and streamlined capabilities in creating my registration form. It's been really great. I'm writing because none of the payments for my PayPal are going through they're just sitting there asking me to authorize them and I was wondering if it is because I have not paid. Believe it's only seven submissions not sure what's going on PayPal's glitchy too and I haven't got word back from them thought maybe you would have some insight...

  • Sonnyfer JotForm Support
    Replied on March 19, 2021 at 8:05 PM

    Hi there - You are most welcome!

    I believe you're referring to this form: https://www.jotform.com/form/210623967581158.

    Per checking, payment authorization is enabled. This is the reason why you have to authorize before getting the payments.

    Please set it to NO so that the payments can go through without your intervention (authorization).

    1616198560 60553ba076786  Screenshot 10

    Related Guide: How-to-enable-payment-authorization

  • elishalovelee123
    Replied on March 20, 2021 at 1:33 PM
    Thank you!
    ...
  • elishalovelee123
    Replied on March 20, 2021 at 2:33 PM
    Is there a way you can guide me on how to get there. I'm having a really
    hard time finding that
    ...
  • Sonnyfer JotForm Support
    Replied on March 20, 2021 at 7:18 PM

    Sure. I created a quick screencast for you to follow. Please see below:

    1616282293 605682b5d767a sure Screenshot 10

  • elishalovelee123
    Replied on March 22, 2021 at 4:55 PM
    you rock! thank you.
    ...