What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why isn't my "phone" option showing up in the match forms field for MailChimp integration?

    Asked by jswan4 on December 03, 2013 at 03:02 PM

    Hello,

     

    I am integrating Mail Chimp to capture customer data as they sign up for my service.  When I get to the "match form fields" section, the "phone" information that I collect in jot form is not an option that is showing up.  I am attempting to match to "phone 1" section on my MailChimp customer list.

     

    Please let me know.

    Page URL:
    http://www.organicycle.org/begin-service

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    JotForm Support

    Answered by EltonCris on December 03, 2013 at 08:45 PM

    Hi there,

    Are you using the same phone field on your mailchimp form? If you're using textbox on your MC form, you have to use the same field type on your Jotform form. 

    Another way to resolved this is to replace your phone field with a normal textbox field and then use input mask option to accept phone number format. You have to re-integrate your form to MC afterwards.

    If the problem still persists, let us know here. Thanks!