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woodenwickAsked on March 19, 2021 at 5:33 PM
Hello, we just launched a new payment form found here: https://form.jotform.com/210748272308152
We successfully captured around 100 payments, then I noticed they stopped coming through.
When I tried using my own credit card, I was taken to a secondary page with a submit button + recaptcha. After you complete the recaptcha and submit, you get a blank page. No transaction is recorded.
I did not enable this feature, something happened without me knowing. How do we disable recaptcha? The documentation on your site is outdated. The show more button on the forms setting page does not show an option to disable.
URGENT
When we submit payment here:
https://form.jotform.com/210748272308152
We are re-directed to after submitting the the form here:
https://pci.jotform.com/submit/210748272308152
After completing rechaptcha, we are re-directed here:
https://submit.jotformpro.com/server.php
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I found another thread with the same issue, here:
The resolution was "we whitelisted your username. Sorry for the inconvenience. "
Our marketing push has already been sent, and this is causing us a huge financial loss. Please help resolve ASAP
Thank you!
Page URL: https://form.jotform.com/210748272308152 -
Sonnyfer JotForm SupportReplied on March 20, 2021 at 12:57 AM
I apologize for the inconvenience. I see you opened multiple tickets for the same concern. My colleague is already composing his response to you on the following ticket link. https://www.jotform.com/answers/2980616. Please do reply there for follow-ups and to avoid confusion. Thank you.