Wistia (and Vimeo) widget keeps saying server refused connection

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    bobbyshaw
    Asked on December 03, 2013 at 03:20 PM

    Have an account on Wistia and would love for this widget to work on JotForm. With the correct URL it still only shows a gray box with a sad face (while using Chrome)- for both Vimeo and Wistia widgets.

    Screenshot
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    EltonCris
    Answered on December 03, 2013 at 08:49 PM

    Hi there,

    I was able to reproduce the problem. I have now escalated the problem to our developers so they could fixed this as soon as possible.

    Thanks and apologies for any inconveniences caused.

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    eee
    Answered on December 04, 2013 at 08:40 AM

    Hi,

    Problem has been fixed,

    Kindest Regards,

    Ertugrul.

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    bobbyshaw
    Answered on December 04, 2013 at 10:52 AM

    Awesome! Thanks for the help. However, now it doesn't show up on the live form. The widget works on the form editor, but when live - it won't display.

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    aytekin
    Answered on December 04, 2013 at 11:42 AM

    We have re-opened the ticket for this. 

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    bobbyshaw
    Answered on December 08, 2013 at 01:50 PM

    Any updates? It still is only displaying within the editor and not the live form.

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    jonathan
    Answered on December 08, 2013 at 04:16 PM

    Hi Bobby,

    Can you please share to us the URL of your form where you are having this issue.

    I tried looking for it in your account, but since you have a lot of forms already, I could not easily find the form that have the embedded Widgets that are having issue.

    Also, I was not able to reproduce similar problem on forms with the mentioned Widgets in used.

    The demo forms in the Widgets page http://widgets.jotform.com/category/video 
    were loading properly. 

     

    Vimeo: http://www.jotform.co/form/33303405232843

    Wistia: http://www.jotform.co/form/33302746664859

     

    Thanks.

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    bobbyshaw
    Answered on December 09, 2013 at 10:20 AM

    It's not loading on the last page of this form: Ridge Kids Volunteer Application (removed hyperlink for privacy in forum)

    Still isn't doing it - even after trying multiple browsers, deleting the widget and trying again, and cleaning out my cache. 

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    bobbyshaw
    Answered on December 11, 2013 at 03:13 PM

    Any progress yet? Just curious. No rush.