Unsuspend account

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    Rachel Rainbolt 
    Asked on March 19, 2021 at 10:49 PM

    I'm trying to log in to my Jotform account, which I actively use for my business, and I'm seeing a message that it's restricted and I need to contact you to get it reactivated.

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    Bojan_J
    Answered on March 20, 2021 at 08:54 AM

    Greetings.

    We have reviewed your account, and we unsuspended it. It is now fully active, and you won't have any problems accessing it. 

    Some of our users try to use Jotform services for spamming and phishing others. That's why we needed to create a strict algorithm to prevent them and suspend their accounts. 

    Unfortunately, it can sometimes make a mistake, what happened to your account.

    We apologize for the inconvenience.

    Please let us know if you have any further questions.