Your form creator not functioning on iPad Pro (iOS 14..4.1)

  • guideontheside2009
    Asked on March 20, 2021 at 3:45 PM
    Jotform Thread 2981973 Screenshot
  • Jed_C
    Replied on March 21, 2021 at 1:19 AM

    We apologize for the inconvenience.

    Can you please confirm if you are able to use the scroll function if you use Chrome browser on your iPad?

    By the way, I just tried it on Browserstack.com and I'm able to scroll through the template page.

    1616306055 6056df8776836 template Screenshot 10

    It's possible that the page hasn't completely loaded the code and thus causing the issue. Please try reloading the page or try using a different browser and see if that helps.

  • guideontheside2009
    Replied on March 21, 2021 at 7:44 AM

    unable to scroll with chrome browser either. But discovered that scrolling can be enabled by using a finger and dragging at the far right edge of the browser window (at the scroll bar side). And. It is buggy and inconsistent.

  • Gaetan_B
    Replied on March 21, 2021 at 10:37 AM

    Hello,

    I have tried on my iPad directly, on Safari and Chrome and I didn't encounter any issues.

    Maybe it was a temporary glitch?

    1616337329 605759b1c9570 Screenshot 10


    Hope this helps.

    Do not hesitate to reach out if you need further assistance.