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    [Dropbox Integration] Problem with unicode file / folder names

    Asked by iqload on December 03, 2013 at 08:30 PM

    Form 23470612626955

    I need save form in dropbox in next directory: Dropbox(root)/order/{order number} , and I need save some other forms in this folder (for example: 30358938350963). Now I have some proplem: order save in folder dropbox/jotform/{submission ID} as file


    I try to do preference:


    Without resoult. Help.


    PS: Russian symbols in name of file. It's problem not of Dropbox, it's Jotform. And we can download russian named files from jotform server by link.

    Page URL:

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    JotForm Support

    Answered by Mike_T on December 04, 2013 at 07:02 AM

    We are sorry for the inconveniences caused.

    You are right, we will need to improve the Dropbox integration in order to properly handle the unicode symbols.

    I have created a ticket about this issue and escalated it to our Development Team. I can not provide any ETA for when it will be fixed, but we will keep you updated via this thread.

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    JotForm Support

    Answered by kenneth on December 29, 2013 at 12:35 PM

    Hi, just so you know Folders and filenames with non-ASCII characters are fixed now.
    Please let us know if it works from your end. 


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    Answered by iqload on December 30, 2013 at 03:28 AM
    Thank you very much, all files is have correct name.
    Happy New Year!!!!
    2013/12/30 JotForm Support Forum