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    [Dropbox Integration] Problem with unicode file / folder names

    Asked by iqload on December 03, 2013 at 08:30 PM

    Form 23470612626955

    I need save form in dropbox in next directory: Dropbox(root)/order/{order number} , and I need save some other forms in this folder (for example: 30358938350963). Now I have some proplem: order save in folder dropbox/jotform/{submission ID} as file

    https://www.dropbox.com/s/4kdb48bw8b20qm3/%D0%A1%D0%BA%D1%80%D0%B8%D0%BD%D1%88%D0%BE%D1%82%202013-12-04%2012.19.11.png

    I try to do preference:

    https://www.dropbox.com/s/phalyffmj58tze3/%D0%A1%D0%BA%D1%80%D0%B8%D0%BD%D1%88%D0%BE%D1%82%202013-12-04%2012.23.28.png

    Without resoult. Help.

     

    PS: Russian symbols in name of file. It's problem not of Dropbox, it's Jotform. And we can download russian named files from jotform server by link.

    Page URL:
    http://jotformpro.com//?formID=23470612626955

    Screenshot
    dropbox JotForm save form problem name
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    JotForm Support

    Answered by Mike_T on December 04, 2013 at 07:02 AM

    We are sorry for the inconveniences caused.

    You are right, we will need to improve the Dropbox integration in order to properly handle the unicode symbols.

    I have created a ticket about this issue and escalated it to our Development Team. I can not provide any ETA for when it will be fixed, but we will keep you updated via this thread.

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    JotForm Support

    Answered by kenneth on December 29, 2013 at 12:35 PM

    Hi, just so you know Folders and filenames with non-ASCII characters are fixed now.
    Please let us know if it works from your end. 

    Thanks,
    Kenneth 

  • Profile Image

    Answered by iqload on December 30, 2013 at 03:28 AM
    Thank you very much, all files is have correct name.
    Happy New Year!!!!
    2013/12/30 JotForm Support Forum
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