My form is missing payments

  • Profile Image
    beamer1321
    Asked on March 21, 2021 at 03:05 PM

    Financial transactions through the jotform never were received by pay pal.


    March 14, March 1 and February 28th

  • Profile Image
    Vick_W
    Answered on March 21, 2021 at 10:06 PM

    Hi there,

    Please correct me if I'm wrong. You mean that you received the orders through your forms but you did not receive the payments on the following dates?

    March 14, March 1, and February 28th

    Please provide the form URL from where the payments are missing and the submission IDs as well. Please follow the instructions below to find the submission IDs.

    https://www.jotform.com/help/549-where-to-find-the-submission-id

    Looking forward to your reply.

    Thanks

  • Profile Image
    beamer1321
    Answered on March 22, 2021 at 11:55 AM
    PLEASE BE AWARE ALL OF THESE PEOPLE HAVE PAID ME WITH E-TRANSFER.
    Therefore please do not process these, but do find out what went wrong and
    make sure that their card information was not used and that this will not
    happen again. I no longer feel confident in jotform nor Blue Snap. Two of
    my clients did tell me that they did not complete the process of the
    ...
  • Profile Image
    beamer1321
    Answered on March 22, 2021 at 12:00 PM
    Adding to the previous email with the ID #'s just answering your question:
    Answered by *Vick_W*
    Hi there,
    Please correct me if I'm wrong. You mean that you received the orders
    through your forms *YES* but you did not receive the payments * YES* on
    the following dates?
    March 14, March 1, and February 28th - *These are the dates that the
    submission form appeared in the inbox of my email.*
    *FINALLY HERE IS THE URL OF MY FORM*
    https://form.jotform.com/210586306715960
    Thanks for your help!!! Michelle Hersey, D'Hercy Dance Co
    ...
  • Profile Image
    FelipeSantana
    Answered on March 22, 2021 at 06:08 PM

    Hello @beamer1321,

    Thank you for providing the information that was requested.

    I have reviewed the form you shared with us and I can see that you did receive submissions on the dates mentioned above. One submission for each date.

    However, upon further inspection, I found that none of these users were charged for any products in your form. The form is not currently connected to any of our payment processors (PayPal) and therefore, it is not possible to process a payment.

    1616450031_605911ef7d4b5_

    If you previously had a payment integration connected and removed it, then you will need to connect it again in order for the form to accept payments.

    However, if you are receiving payments from your customer outside of Jotform, then, unfortunately, we would not be able to handle anything on our end.

    Also, I would like to mention that we at Jotform do not take credit card information, nor do we charge the end-user. Instead, JoptForm offers a plethora of payment processing integrations that can be used to securely process payments with a third-party tool. Here is a very helpful user guide - Mastering-payment-form-integrations-with-jotform

    Please let us know if you have any further questions or concerns, we are always happy to help.

  • Profile Image
    beamer1321
    Answered on March 22, 2021 at 06:44 PM
    In the past there has always been a payment integration with pay pal. I am
    confused why I have to put it on the form right now, when in January and
    February of this year it worked perfectly.
    I understand that you do not take cc info which is great.
    But how did the pay integeration information get removed? In any case can
    you please let me know.
    ...
  • Profile Image
    beamer1321
    Answered on March 22, 2021 at 07:11 PM
    I am getting furious about this. I have tried to make my pay
    pal integration and it will only allow a business one. I do not want to
    upgrade nor change anything. I insist on it being exactly the same. I am
    really pissed off. just let me connect it to the same account and leave me
    alone.
    ...
  • Profile Image
    beamer1321
    Answered on March 22, 2021 at 07:33 PM
    What happened is I couldn't see what previous forms were integrated with so
    I picked business option for paypal (I have never done this before, someone
    else set up the jotform), then it wouldn't allow me to change back to
    personal, because I don't want to upgrade nor start a new paypal account
    which were the only two options, and I could not see how to go back to the
    personal paypal option. I got so mad I deleted the form. Now, I cannot
    tell if any of the other forms work, because it doesn't accept my credit
    card. How are we supposed to know that it works if we cannot use our own
    credit cards?
    Is there a general setting for setting up paypal on the jotform page? I
    did not see that information anywhere in your link. I am thoroughly
    frustrated. Please help me by giving me a step by step instruction.
    Thanks, Michelle.
    ...
  • Profile Image
    Vick_W
    Answered on March 22, 2021 at 11:01 PM

    Hi Michelle,

    We are sorry for the inconvenience. Could you please confirm if the following is the new form URL?

    https://www.jotform.com/210096118415954

    You already have PayPal personal integration active in the above form. Following is the related guide:

    https://www.jotform.com/help/391-how-to-integrate-form-with-paypal-personal

    Looking forward to your reply.

    Thanks

  • Profile Image
    beamer1321
    Answered on March 23, 2021 at 12:11 AM
    Well, if you had read what I sent you, I got so frustrated I deleted that
    form. So that form is no longer active. I did that in response to this
    answer:
    Answered by *FelipeSantana*
    Hello @*beamer1321*,
    Thank you for providing the information that was requested.
    I have reviewed the form you shared with us and I can see that you did
    receive submissions on the dates mentioned above. One submission for each
    date.
    However, upon further inspection, I found that none of these users were
    charged for any products in your form. The form is not currently connected
    to any of our payment processors (PayPal) and therefore, it is not possible
    to process a payment.
    If you previously had a payment integration connected and removed it, then
    you will need to connect it again in order for the form to accept payments.
    However, if you are receiving payments from your customer outside of
    Jotform, then, unfortunately, we would not be able to handle anything on
    our end. THIS TRITE LITTLE SENTENCE IS RIDICULOUS, BECAUSE I HAD TO TURN TO
    OTHER SOURCES IN COMPENSATION AND THAT IS WHY THEY E-TRANSFERRED ME.
    Also, I would like to mention that we at Jotform do not take credit card
    information, nor do we charge the end-user. Instead, JoptForm offers a
    plethora of payment processing integrations
    that can
    be used to securely process payments with a third-party tool. Here is a
    very helpful user guide - Mastering-payment-form-integrations-with-jotform

    Please let us know if you have any further questions or concerns, we are
    always happy to help.
    END OF THEIR MESSAGE
    So Vyk, what you just sent me makes no sense, *because my payments were not
    processed.* And Francis indicates that they were no because there was no
    payment integration. I am so frustrated with you. Your information links
    do not make jotform clear. LIKE WHERE IS THE OPTION TO INTEGRATE A PAYMENT
    OR NOT. WHY DO I SEE THAT BUTTON ON THE SNAPSHOT ABOVE, BUT NOT ON ANY OF
    MY OTHER FORMS? Can you please confirm that there is a payment integration
    with the form url indicated below? I do no know where or how to find that
    indication on this already made form. do not send me a link to
    information. Send me only that answer to that pathway.
    https://form.jotform.com/210227742258958
    ...
  • Profile Image
    beamer1321
    Answered on March 23, 2021 at 12:11 AM
    These are all the messages that I sent to *FelipeSantana AFTER I TRIED TO
    ACCOMODATE THEIR DIRECTIONS. I was pretty pissed off. Paypal asking me to
    upgrade is pretty irritating when all I want to do is attach a payment
    option to a form not upgrade.*
    ---------- Forwarded message ---------
    ...
  • Profile Image
    Vick_W
    Answered on March 23, 2021 at 01:32 AM

    Once again please accept my apologies. The form URL you've provided already has PayPal standard integration active in it. In this integration when a user submits the form they'll be redirected to the PayPal page where they can enter their details and make the payment. As far as the instructions provided by my colleague are concerned I can not check them because the form is already deleted.

    1616477297_60597c7110d89_1test.gif

    Let us know if you need further assistance.

    Thanks

  • Profile Image
    beamer1321
    Answered on March 23, 2021 at 11:55 AM
    Dear *Vick_W *
    I restored my form from the trash and it can be found at:
    https://form.jotform.com/210586306715960
    I am wondering how the payment integration was removed when that option is
    not viewable on the other forms when I look at them.
    I am pretty sure that I must have accidentally removed it somehow.
    In any case, can you show me how to add the payment integration for
    personal paypal in case this happens again.
    Thanks for your patience in all of this.
    Sincerely, Michelle.
    ...
  • Profile Image
    FelipeSantana
    Answered on March 23, 2021 at 01:08 PM

    Hello @beamer1321,

    We do apologize for the trouble caused to you by this situation. Please allow me to offer some clarity.

    It seems that the payment integration was removed from the form, and it was most likely accidental. But, once you added the integration again, it seems you selected PayPal Business as the integration. For this integration, it is a requirement that you have a PayPal Business account; this is why it kept asking you to upgrade.

    However, if you do not have a PayPal Business account, you can simply switch it back to the PayPal Personal integration. Here is a screen recording to demonstrate how this can be done.

    1616519183_605a200fc3e95_

    Also, please note that each form will have its own payment integration, so, if you add PayPal Personal in one form, you can add the same in the other, or you can select an alternate choice.

    Here is a helpful user guide to help with the PayPal integrations - https://www.jotform.com/help/50-paypal-forms

  • Profile Image
    beamer1321
    Answered on March 24, 2021 at 07:22 PM
    Hello. Thanks so much for that clarity!!!
    Yes, I feel as though I am understanding. Thx. So much.
    Have a great day.
    Beamer 1321.
    ...