Emails not being sent on "dog training request form"

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    Ryan_Albaugh
    Asked on March 21, 2021 at 05:06 PM

    Hello,

    We have had a recent issue with one of our forms not sending out emails after completion. Would you mind taking a look at it? According to what I see, it should be working, but no one is getting any emails.

    Thank you,

    Ryan

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    Vanessa_T
    Answered on March 22, 2021 at 12:07 AM

    As per checking, your form currently has 1 notification email and 1 autoresponder email.

    I checked our email history logs and can see that both autoresponder and notification emails were sent.

    How-to-View-All-Your-Form-Email-History

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    Looking at their settings, the autoresponder email is using a custom Sender Email while the notification email is using noreply@formresponse.com

    Can you please let us know which email is not sending?

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    Ryan_Albaugh
    Answered on March 22, 2021 at 04:11 PM
    Thank you.  Both were not working, but both now seem to be working now.  Let me confirm.
    ⁣Thank you,
    Ryan Albaugh
    Owner | EMT
    Event Medical and Safety, LLC​
    ...