Emails not being sent on "dog training request form"

  • Ryan_Albaugh
    Asked on March 21, 2021 at 5:06 PM

    Hello,

    We have had a recent issue with one of our forms not sending out emails after completion. Would you mind taking a look at it? According to what I see, it should be working, but no one is getting any emails.

    Thank you,

    Ryan

    Page URL: https://form.jotform.com/210126280990047
  • Vanessa_T
    Replied on March 22, 2021 at 12:07 AM

    As per checking, your form currently has 1 notification email and 1 autoresponder email.

    I checked our email history logs and can see that both autoresponder and notification emails were sent.

    How-to-View-All-Your-Form-Email-History

    1616385774 605816eedc429 03455 Screenshot 10

    1616385978 605817ba1a355 03456 Screenshot 21

    Looking at their settings, the autoresponder email is using a custom Sender Email while the notification email is using noreply@formresponse.com

    Can you please let us know which email is not sending?

  • Ryan_Albaugh
    Replied on March 22, 2021 at 4:11 PM
    Thank you.  Both were not working, but both now seem to be working now.  Let me confirm.
    ⁣Thank you,
    Ryan Albaugh
    Owner | EMT
    Event Medical and Safety, LLC​
    ...
  • Ryan_Albaugh
    Replied on December 2, 2021 at 10:40 AM

    Hello,

    We are having an issue again with the notification email not sending. I checked the logs as described above and it says it is sending the email, but it is not.

    Thank you

  • Sweta JotForm Support
    Replied on December 2, 2021 at 11:19 AM

    We are so sorry about that.

    Please confirm if you are experiencing the issue in the same form?

    Do you have the same SMTP settings in your emails?

    Did you try to delete the existing notifications on your form and create a new one?

    We hope to hear from you soon.

    Thanks.

  • Ryan_Albaugh
    Replied on December 2, 2021 at 11:23 AM

    Hi

    Same form. We were using our email but had issues so I switched it to your email server.

    No I have not deleted it and created a new one. I will try that.

  • Ryan_Albaugh
    Replied on December 2, 2021 at 11:38 AM

    Tried deleting the notification emails and readding. Didn’t seem to fix it.

  • Christopher JotForm Support
    Replied on December 2, 2021 at 12:27 PM

    Hi,

    Please try the following and let us know if the issue still persist:
    1) Please check your spam/junk folder for any emails in case it was moved there. If it's there, mark it as not spam.
    2) Please make sure that your email server/provider is not blocking the emails coming from JotForm. If this is the case with your emails, add Jotform to your ​whitelist.
    3) Please try again deleting your Notification/Autoresponder email since I have cleared you form cache.

    Looking forward to your reply.