What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Contact Form in Facebook

    Asked by Beecomm on June 12, 2011 at 10:13 AM

    Hay

    I implemented a jotform into an facebook iframe page.

    http://www.facebook.com/pages/Beecomm/125721554149681?sk=app_209416429072179

    If you go to KONTAKT you can see that the scroller is on the right side. But the scroller is only on the contact page, on all other pages i don't have a scroller. If i remove jotform then i don't get a scroller. I used the script to integrate it to the iframe page.

    Actually everything works fine except that i get a scroller. Any idea why the scroller is there on the contact form and how i can configure jotform that the scroller doesn't appear anymore? For your information the width of the form is correct and i even tried to reduce it to 400px, but scroller still appears.

    Thanks

    john

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    Answered by allanftd on June 12, 2011 at 11:28 AM

    Hi John,

    Thank you for bringing this up. Kindly try to reduce the width of the form fields, specifically the Subject and Your Message fields, and refresh your form to see if the scrolling will be removed.

    Please let us know if it works fine for you or not so that we can further assist you. Thank you for using JotForm!

    JOTFORM SUPPORT

  • Profile Image

    Answered by Beecomm on June 16, 2011 at 07:04 AM

    Hay

    Like i mentioned i tried to reduce the width to 400px, this includes also the width of the form fields.

    john

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    JotForm Support

    Answered by NeilVicente on June 16, 2011 at 07:57 AM

    Hi John,

    Is your facebook page still up? For some reason, I couldn't access that page on my end. I'm not sure but maybe you gave us the wrong URL. Can you please double check?

    We would really love to help you with this problem but for us to have a better understanding of what's going on, we need to be able to see the page where the form is embedded.

    We look forward to your response. Thank you for cooperating.


    Neil

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    Answered by Beecomm on June 16, 2011 at 08:20 AM

    The following link should work.

    http://www.facebook.com/pages/Test/184635221580415?sk=app_209416429072179

    I also found some further informations. I tested the page on my Mac on firefox and windows firefox.

    The scroller only appears on windows, but not on Mac....

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    JotForm Support

    Answered by NeilVicente on June 16, 2011 at 08:48 AM

    Hi,

    Can you please try using iframe codes to embed the form?

    To get your form's iframe embed codes

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame

    4.  Copy the codes provided in the succeeding screen

    Update us if this solution makes any difference at all. We look forward to your response. Thank you.


    Neil

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    Answered by Beecomm on June 16, 2011 at 10:06 AM

    Hay

    Thanks for the fast respond.

    I changed it to iframe, but still the same result, except now the scroller appears also on Mac firefox. I also tried to use the source code but the scroller still appears.

    I reduced now once again entire width to 350 and the form fields are smaller in width than that. The witdh on the facebook page is set to 510.

    I added also another page called test. On this page i added another contact form through a wordpress plugin. Seems to work fine.

    You can find the page also outside of facebook with the URL: http://blog.beecomm.ch/

    Thanks for you kind support.

    john

     

     

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    JotForm Support

    Answered by NeilVicente on June 16, 2011 at 03:05 PM

    John,

    Try this solution:

    1.  Edit your website theme's style.css

    2.  Add this line of code:

    #footer {
    display:none;
    }

    Obviously what it does is removes the footer so that it does not take up the invisible space which makes the scrollbars appear. Unfortunately that means if you add widgets in the footer area, they will not be displayed at all.

    So far this is the best solution I came up with. Hope it works for you.


    Neil

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    Answered by Beecomm on June 17, 2011 at 04:24 PM

    Hay Neil

    Thanks for the tip. Works fine now. And since i don't use a footer widget on the facebook page is this solution for me ok, for now.

    Thanks again and regards

    john