how to have the response go to Whatsapp

  • glenda_schreiber
    Asked on March 21, 2021 at 9:41 PM

    the idea is to have a form with some products that clients can choose , but the final "shopping cart" have it go to my WhatsApp ... can I do that? how ?

  • Girish JotForm Support
    Replied on March 22, 2021 at 4:01 AM

    We currently don't have an integration with WhatsApp.

    A workaround would be to configure the Click to Chat feature with Whatsapp (https://faq.whatsapp.com/en/android/26000030/?category=5245251).

    You can have the Whatsapp URL in the Thank You URL settings, so people are automatically redirected and prompt to send you the message on Whatsapp when submitting the form. 

    Here is a related guide: https://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page.

    Otherwise, if required, we can escalate a feature request to our back-end team to send form responses to Whatsapp after form submission.