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    Submitted form goes to one email address and not the other

    Asked by thegingercreative on December 04, 2013 at 04:07 AM

    I set up a condition on a form that specifies the submitted forms go to my email address and my client's email address. We're both using Gmail. However, I get the submitted form and she doesn't. It's getting frustrating because she needs this form for her business, and I can't always forward the forms to her - that's not how it should work. Please can someone advise as to how I can get this sorted ASAP. Thanks!

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    JotForm Support

    Answered by Welvin on December 04, 2013 at 08:49 AM


    Per your form settings, you only have one email address on the conditional logic setup. Please add your client email address so she/he will receive your form notification email.


    You can also use multiple email address to your notification email settings instead of setting up conditional logic. Here's the guide: Send Form Emails to Multiple Recipients.