Form Taken Down

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    JULIE HAWKINS 
    Asked on March 22, 2021 at 10:14 AM

    I received notice that my form I created for a website was taken down because it asks for credit card number. This is a wholesale order form for a business. Is there another way to ask for credit card numbers on the form so it can be reposted?


    Thank you

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    Bojan_J
    Answered on March 22, 2021 at 01:17 PM

    Greetings.

    Due to our PCI certification, you can only charge customers using one of the available payment gateways:
    https://eu.jotform.com/integrations/category/payment-processing

    You are not able to ask users for credit card information directly. Some of these payment gateways offer the option to charge users later:
    https://www.jotform.com/help/292-how-to-enable-payment-authorization

    If you wish us to activate your account, we need to remove problematic fields from your account. Have in mind that this will data related to these fields.

    Let us know how you wish to proceed.

  • Profile Image
    JULIE HAWKINS 
    Answered on March 22, 2021 at 02:11 PM
    I just would like the form back so I don't have to recreate it. Can you
    just take off the fields not allowed?
    ...
  • Profile Image
    Lorenz_A
    Answered on March 22, 2021 at 09:04 PM

    Hi there,

    I have reactivated your account and removed the faulty fields.

    Should you need any further assistance please let us know.