What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Feature Request: Visible Ticket Reporting Status System and Password Safety Reminders

    Asked by creativeservicesCRF on December 04, 2013 at 08:12 AM

    I have put in two same questions and no response to any of them, surely as a Paid Client some sort of response is a good practice....

     

    Very disappointed Client

     

    Wing

    same
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    JotForm Founder

    Answered by aytekin on December 04, 2013 at 09:12 AM

    Hi Wing,

    We will definitely answer all of the questions. Because of the widgets launch we currently have high support load. Thanks for your patience. 

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    JotForm Founder

    Answered by aytekin on December 04, 2013 at 09:14 AM

    I see that we have answered your question already. 

    Also, please never give your JotForm password to anyone, including to us. The support team does not need passwords since they have administration rights to do things on your behalf. 

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    Answered by creativeservicesCRF on December 04, 2013 at 09:56 AM

    Hi Aytekin,

    Thank you for your reply and response.

    No one from support team mentioned this to me about passwords and there are no indication about this on the ticketing system you have...
    I know normal practice that we shouldn't provide passwords - but I think you should mention this on your site and certainly on the the landing page of the Support Forum

     

     

    Kind regards

     

    Wing 

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    Answered by creativeservicesCRF on December 04, 2013 at 09:59 AM

    Hi Aytekin,

    Is it possible for account holder to have this option so that they can do it or it is not recommened?

     

     

    Wing

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    Answered by Tim on December 04, 2013 at 10:01 AM

    I've always gotten incredible support from the Jotform team. Thanks!

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    JotForm Support

    Answered by KadeJM on December 04, 2013 at 11:52 AM

    @creativeservicesCRF

    I think our Founder mentioned the note about the for no password requirement for our Support Staff by stating it to you as a Polite Courtesy Reminder just incase it crossed your mind. It's good to know that you practice good Password Safety. :)

    I would also like to reassure you that we actually do have a Support Ticket System. However, as of right now it is only visible to our Support Team Members on our System's Backend. I believe that this may be improved and changed in the future possibly since there is always room for improvements. :)

    Additionally, we do greatly appreciate your feedback about this to also include a message about password safety. I've made a note about this for future improvement considerations, thanks for your input! :)

     

    Lastly, May I ask more about what you meant with " Is it possible for account holder to have this option so that they can do it or it is not recommened? " Were you referring to a Ticket System? Or? 

     

     

    @Tim

    It seems you are responding separately and we just wanted to extend to you our gratitude and thanks to inform you that we appreciate your additional feedback about our platform and service. :)

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    Answered by creativeservicesCRF on December 04, 2013 at 12:13 PM

    Cheers for getting back.

    @Tim... the question relates to transfering a free account to paid account - can this be added as a feature for Paid accounts to have there other free accounts added to their paid account, this will free up your support team to do other important response...

    Wing 

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    Answered by creativeservicesCRF on December 12, 2013 at 05:20 AM
     Hi
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    Answered by creativeservicesCRF on December 12, 2013 at 05:20 AM
    Hi