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    Form keeps disappearing and only showing a small section

    Asked by James on December 04, 2013 at 08:29 AM

    Hello everyone, could someone please help?

    I have used Jotform on quite a lot of other websites but have a new issue that i have never seen before. I have insert a screen shot of the area the form is in (can just about see the first field) - sometimes it displays the whole form but 8 out of 10 times i view, it disapears (as the screenshot shows).

    I have three forms in total on the website - will this be an issue, they are all iframe inserted.

    Please see links below to three of the forms. The Quote form is on everypage (bottom right) and on the contanct page.

    The third Jotform is on the "Call Back" button on the top right - however this one always seems to be okay.

    http://www.issywebsitedesign.co.uk/issy/index.htm
    http://www.issywebsitedesign.co.uk/issy/contact.htm

    Page URL:
    http://www.issywebsitedesign.co.uk/issy/index.htm

    Screenshot
    section JotForm www hello
  • Profile Image

    Answered by James on December 04, 2013 at 08:48 AM

    Any ideas welcome? Thank you

  • Profile Image

    Answered by pinoytech on December 04, 2013 at 11:07 AM

    Hi James,

    I took a look at your website where your form is embedded and seems to be working fine. I wasn't able to reproduce the issue that you are referring.

    Have you tried already clearing your browser cache and cookies? If not, please give a try?

    If the said issue still persist in your end, please contact us again at anytime.